Process Improvement Manager II

Overview:

Responsible for leading significant process improvement projects and initiatives for efforts crossing one or more business lines using a strategic approach. Uses tools from Six Sigma, LEAN, Project Management and Change Management to consult with the business and executive management to develop strategic recommendations and improve Bank-wide and cross business processes at an enterprise level.

Primary Responsibilities:

• Direct development of continuous improvement initiatives for multiple projects, consult with, and influence internal contacts at all levels across the Company, creating value and buy-in as the lead process improvement transformation partner.

• Lead process improvement initiatives through the use of measurements, analysis and discussion of process alternatives to arrive at viable solutions and best practices.

• Prepare recommendations for presentation to senior management for the prioritization and execution of process re-engineering efforts.

• Manage and develop project plans and/or execution framework for assigned activities.

• Identify and document opportunities for process automation (e.g. robotics); develop business case.

• Communicate project status, issues and risks to project sponsor on a regular basis.

• Ensure sustainable measurement systems for key deliverables are in place for each project.

• Develop business case and project benefits and monitor actual results against projected benefits.

• Communicate Process Re-engineering efforts to senior managers through formal and informal channels to ensure their awareness and support as well as identify any issues.

• Facilitate decision-making sessions with senior managers across multiple areas of the Bank to obtain consensus and direction on organizational change and Project and Process efforts

• Coach and mentor less experienced process practitioners, business partners, and participants in Bank-wide process excellence training programs on process improvement methodologies and change management.

• Drive implementation of solutions within the business where required.

• Responsible for measuring, tracking and reporting of benefits on an ongoing basis up through one year after project completion.

• Understand and adhere to the Company's risk and regulatory standards, policies and controls in accordance with the Company's Risk Appetite.

• Promote an environment that supports diversity and reflects the M&T Bank brand.

• Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.

• Complete other related duties as assigned.

Scope of Responsibilities:

This position manages and executes Process Re-engineering projects impacting multiple lines of business within a division to improve efficiency, reduce expenses and provide improved service to customers.

Education and Experience Required:

Bachelor's degree and a minimum of 5 years' relevant work experience, or in lieu of a degree, a combined minimum of 9 years' higher education and/or work experience, including a minimum of 5 years' relevant work experience

Six Sigma Green Belt or Lean Certified

Strong verbal and written communication skills

Strong analytical and problem-solving skills to properly deconstruct the problem and determine viable solution options using data as a guide

Experience handling multiple tasks and working under time constraints in support of various assignments

Demonstrated leadership or management experience

Education and Experience Preferred:

Minimum of a Bachelor's degree in a technical, finance, or business discipline

Minimum of 6 years' relevant experience

Financial services experience

Certified Six Sigma Black Belt

Self-motivated

Results-driven

Well organized individual

Ability to think strategically

#LI - DA1

M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $85,104.04 - $141,840.07 Annual (USD). The successful candidate's particular combination of knowledge, skills, and experience will inform their specific compensation.

Location

Williamsville, New York, United States of America

M&T Bank Corporation is an Equal Opportunity/Affirmative Action Employer, including disabilities and veterans.