Program Manager, Contingent Workforce

As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or veteran status.

The Program Manager - CWP, is responsible for ensuring peak performance of WM's day to day program operations. Managing the MSP in the proper execution and management of staffing suppliers, compliance, and adherence to SOPs/SLAs. This role will drive supplier relationship management and adoption within business users to ensure both suppliers and WM users are leveraging best practices within the program. With the ability to create valued partnerships with the MSP Program Director, key stakeholders, and users of the Contingent Workforce Program. Providing general oversight of program activities and consistent communication of the Contingent Workforce Program's health to the Sr. Manager of Talent Programs to ensure operational excellence in the fulfillment of contingent worker engagements.

The Program Manager - CWP will:

Monitor the effectiveness and efficiency of the contingent labor program and use data to highlight issues and recommend solutions

Provide data and analysis for all temporary labor reporting

Assist in identifying and testing Vendor Management System (VMS) technology changes and enhancements to meet requirements and to improve user experience

Assist with planning and forecasting temporary labor needs

Develop strong relationships with business users, key stakeholders, and contingent labor suppliers

Effectively collaborate within a matrixed environment: Digital (Kronos team), Talent Acquisition, HR, Supply Chain, etc.

Provide support to the Director of Supply Chain in contract changes,

Ensure contingent labor suppliers' adherence with operational policies, procedures, compliance guidelines, and redesigned program framework

Monitor suppliers' achievement of performance goals, service levels and metrics according to contractual commitments

Lead QBR's and supplier performance reviews in collaboration with the MSP Program Director

Monitor invoicing and spend thresholds to ensure payments are processed effectively, while mitigating over payment issues and the potential for unbilled invoicing

Serve as the primary point of contact to key WM stakeholders, and escalation for issue resolution

Requirements

Four (4) years of relevant experience in business operations, HR, contingent labor and/or recruiting

Familiar with VMS (VNDLY preferred, Beeline, Fieldglass, Coupa)

Required: Intermediate Microsoft Excel skills (Reporting, Pivot tables, Vlookups, Dashboard creation, etc.)

Required: General knowledge of category management, and implementing SOPs/SLAs

Required: Ability to communicate effectively with business operations and drive best practice adoption

Preferred: Strong reporting and data analytics skills

Preferred: Work experience in temporary labor and/or recruiting

Three years previous experience leading teams/partners - not necessarily direct reports

This role will not have direct reports, but will manage two teams within the CWP at WM

Previous experience with QBRs, supplier scorecards and KPIs

Bachelor's degree preferred

Strong problem-solving, interpersonal, planning, organizational, and project management skills

Strong stakeholder management skills

Passion for process improvement

Excellent written and verbal communication skills

V. Work Environment

Listed below are key points regarding environmental demands and work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

• Normal setting for this job is: office setting (Houston, TX)- Hybrid (3 days in office)

Benefits

At WM, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site.

If this sounds like the opportunity that you have been looking for, please click "Apply."

Equal Opportunity Employer: Minority/Female/Disability/Veteran