Ricoh Americas Corporation • Burnaby, BC V3J 0A2
Job #2686966933
We want you to join our customer centric team whose passion it is to Empower Digital workplaces!
At Ricoh, we aren't satisfied with keeping pace with today's complex work environments, we are setting the pace. We are reimagining the workplace.
Our high-performance workplace is powered by a team that thrives. We offer a friendly culture with a focus on wellbeing and work life balance. Flexible work options, a time off purchase program, great physical and mental health benefits, employee discount and recognition programs are only some of the advantages of working at Ricoh.
We are a family that promotes positive manager relationships and on-going learning & development that nurtures professional growth and career advancement.
Discover what you are capable of in an environment where your growth is supported, and your success is celebrated.
Sales Operations Manager - Government of BC
The Sales Operations Manager understands the Ricoh portfolio of services that align with modernization efforts of the Government of BC. As a sales oriented professional, the individual must build relationships, provide exceptional customer service and coordinate with the account team to expand the portfolio of Ricoh services utilized.
Responsibilities
Build strong relationships with key stakeholders within the Government of BC
Identify clients' business initiatives and articulate the Ricoh vision of how services can lead to desired business outcomes
Use consultative techniques with a focus on client value in both virtual and face-to-face settings
Collaborate with peers, including supporting consultants and specialists, to develop transformative solutions
Research and stay current with the Government's department alignment, initiatives, policy, and personas
Manage the day-to-day sales operations with a focus on contract deliverables
Manage the order entry process and deployment to maintain contract SLA's
Ensure Ricoh systems update the Government eSMT system with the required metrics
Generate daily/weekly/monthly reports to align with contract deliverables and SLA's
Act as Vendor Management/Client contact for escalation support
Utilize Ricoh device management tools, ERP and customer portals
Review request for proposals (RFP) and support the Ricoh bid response
Use ~~~ to manage account activity, pipeline progression and forecasting
Qualifications:
Post-secondary education
Experience in B2B environment, IT or a consultative selling environment; preferably in public sector, ideally with the Government of BC
Established contacts and relationships within the Government of BC is ideal
Knowledge, Skills and Abilities:
High level operational knowledge, exposure to sales process and cycle, prior experience in implementation/account management and managed services.
Superior knowledge of Service Level Agreements and scope of services
Superior knowledge of Ricoh services and products and know who to engage in the account
Detail oriented with strong analytical and numerical aptitudes
Proficiency in use of MS Office applications including Teams and Excel
Excellent time management to handle multiple tasks and changing priorities
Superior verbal and written communication skills
Strong interpersonal skills with the ability to work effectively with a variety of individuals at varying levels within the client organization and within Ricoh
Ability to work independently and be self-directed
Other:
Ricoh is an information management and digital services company connecting technology, processes, and people in progressive business around the world. Ricoh is a recognized leader in document workflow, process automation, digital transformation, and security. Every day our 90,000+ global employees work with big and small companies' optimizing their end-to-end business solutions.
Salary - $80,000 base plus commissions/bonus
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