Senior Director, Business Controls Office

When you join Sallie Mae, you become a champion for all students.

We're on a mission to power confidence as students begin their unique journey. To help them plan their higher education, successfully finish, and prepare for life after school. To help them Start smart. Learn big.

Students need guidance navigating this important time in their life. They need someone who acknowledges that their education path is unique. They need a partner willing to evolve and not only meet but surpass their expectations. We're changing. Because students need a better way.

We're looking for people who are excited to drive this transformation. To break barriers and think of new ways to adapt, help, and create better experiences for students-and for each other.

This is where diverse backgrounds, beliefs, and perspectives matter. It's where you're empowered to bring your authentic self to work.

Feeling your best allows you to do your best. Our benefits take care of the whole you-from physical and mental to financial and professional. You'll get opportunities to further your education and career, support for you and your family (including your pets!), paid time off to volunteer for the things that matter to you, and more.

We're obsessed with impact and making a real difference. For us, that means putting relationships first, asking "why not?" when tackling challenges, and continuously learning new skills.

Come do more than join something, change something. For students, for future generations, for the future of education.

What You'll Contribute

Sallie Mae is looking for an experienced risk management leader to fill our Sr Director, Business Controls Office (BCO) position within the Chief Operational Officer (COO) organization. As part of the 1st line of defense, this role directly supports the senior executive team in:

• Driving continuous improvement in our control environment, including controls development and maturity, metrics and measures, and setting strategic direction for the remediation of control deficiencies.

• Developing and leading the business activities and risks within the established operational risk appetite and in accordance with the policies and standards of the enterprise-wide risk management program.

• Developing and providing timely, comprehensive and accurate risk reporting and analytics for Operations leadership. This will include process analysis, controls and testing opportunities, and issue root cause trending to drive an improved control environment.

This individual will be responsible for the coordination of risk and control activities within COO and serve as a primary liaison to the second line of defense. Key responsibilities include:

• Driving strategic alignment across risk identification and risk assessment efforts, including top risks, process level risk assessments, risks associated with new business initiatives, and enterprise top risks.

• Developing a broader suite of metrics at operational and executive levels, escalating concerns and coordinating remediation.

• Building a consistent and sustainable risk acceptance process.

• Driving the strategic evolution of testing and monitoring across lines of defense.

The Senior Director may also drive alignment and coordinate risk activities for areas including

• Business Continuity Management

• External Fraud

• Data and Data Risk Management

• Third Party and Vendor Management

• Information/Cybersecurity Risk

• Physical Security Risk

• Risk reporting for their senior executive's organization.

What You'll Do

Advisor to line of business & reporting to management

• Provides expert advisory, support, and reporting on risk and control monitoring, testing results, risk metrics, issue resolution and program support (including audits and examinations).

Risk Oversight

• Leads risk assessments of existing or future processes to ensure business activities are well managed and meet regulatory expectations.

• Drives alignment between various process, risk, and control assessments to ensure a cohesive, comprehensive, and actionable assessment of risk and controls.

• Prioritizes opportunities to strengthen the control environment in order to reduce risk exposure and minimize breakdowns.

• Oversees and initiates a culture of continuous process improvement practices.

People Leadership

• Hires, educates, and builds a strong risk culture within the BCO team and across the COO organization.

• Provides performance feedback and career development guidance to direct reports.

• Ensures that all team members are performing at or above target goal levels.

• Provides individuals with targeted feedback that specifically addresses the necessary steps to achieve expectations and their career goal.

Disclaimer

The above information is intended to describe the general nature and level of work performed by employees assigned to this job; it is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees in this role.

What You Have

Minimum education, skills and experience required.

• Bachelor's Degree in a related field such as Business Administration or equivalent relevant work experience

• 10+ years of risk management experience across enterprise, operational, and compliance risk

• 8+ experience in building and transforming risk functions within a regulated industry

• 8+ years of experience in managing, developing, and recruiting talent

• Experience in improving controls and driving a mature control environment

• Experience in aligning various risk and control assessments across an enterprise to drive a comprehensive and actionable view of risk

• Excellent ability to develop and maintain effective partnerships with internal and external business stakeholders

• Strong oral and written communication skills as well as presentation skills to all levels of management

• Ability to operate in a fast-paced, time-sensitive environment and effectively managing multiple and changing priorities

• Self-motivated, problem solver, and results oriented

Preferred education, skills, and experience.

• Currently in a Senior Director-scoped role at Sallie Mae

• Student lending experience

The Americans with Disabilities Act

The Americans with Disabilities Act of 1990 (ADA) prohibits discrimination by employers, in compensation and employment opportunities, against qualified individuals with disabilities who, with or without reasonable accommodation, can perform the "essential functions" of a job. A function may be essential for any of several reasons, including: the job exists to perform that function, the employee holding the job was hired for his/her expertise in performing the function, or only a limited number of employees are available to perform that function.

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Sallie Mae is proud to be an equal opportunity (EEO) employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, sexual orientation, national origin, age, genetic information, gender identity, disability, Veteran status or any other characteristic protected by federal, state or local law. Click here (~~~/) to view the U.S. Pay Transparency Policy, here (~~~) for federal job applicant notices, and here (~~~) to view the California Employee Privacy Notice.

Reasonable accommodations are available for applicants with disabilities in all phases of the application and employment process. To request an accommodation please call ~~~ and choose option 9. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

Sallie Mae is proud to be an equal opportunity (EEO) employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, sexual orientation, national origin, age, genetic information, gender identity, disability, Veteran status or any other characteristic protected by federal, state or local law. If you'd like more information about your EEO rights as an applicant, please click https://https/~~~/employees-job-applicants. https://https/~~~/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf. Click https://https/~~~/legal/pay-transparency-policy/ to view the U.S. Pay Transparency Policy.