• Senior Manager, Customer Adoption

    Autodesk Raleigh, NC 27608

    Job #2385841065

  • Job Requisition ID #


    Position Overview

    Do you want the opportunity to be part of a startup-like environment and have a big impact on a brand-new product? Are you looking to be at the forefront of innovative new technology that will ultimately help people imagine, design, and make a better world? If so, come join the Autodesk Tandem team! Our mission is to create Digital Twin technology and solutions that will transform how buildings are designed, built, and operated.

    We are seeking a seasoned Manager of the Customer Adoption team with experience in the Architectural, Engineering, Construction, and Owner (AEC-O) industry segments. You are an organization leader who is a relentless advocate for customer needs and have the desire to lead a high performing team to build product and technology awareness among customers, partners, and stakeholders together. To be successful in this role, you need to have demonstrable team management experience and be passionate about AEC-O and the transformation that Digital Twin technologies will bring to the industry.


    • Lead a high-performing global Customer Adoption team, managing organic growth as adoption scales

    • Develop a best-in-class team through coaching and training based on current and anticipated demand in skills in alignment with individual career growth aspirations

    • Contribute improvements to the workflow and deliverables that increase the team's efficacy to deliver outstanding customer success

    • Develop innovative ways to engage with customers using a variety of platforms to drive Tandem adoption/usage ensuring high customer satisfaction and success at all stages of implementation and growth

    • Partner closely with product managers, engineering managers, UX and other stakeholders to advocate for customer needs identified throughout the customer adoption lifecycle

    • Establish relationships with customers, learning and understanding their workflows to help ensure their success in the onboarding, implementation, and adoption of Autodesk Tandem

    • Partner and collaborate with marketing to procure, articulate, and publish customer success stories in innovative ways to various target audiences

    • Coordinate content development for usage internally with sales, consulting teams, and partners


    • BA/BS or graduate degree in Technology Management, AEC-O Industry, or similar experience in the AEC-O segments, the built asset lifecycle and BIM

    • 3+ years' experience managing a team of highly technical resources

    • Demonstrated strong leadership skills

    • Senior lev experience in customer-facing roles with increasing responsibility

    • Exemplary communication skills, both written and verbal

    • Ability to present and engage with both internal and external stakeholders at various organization levels

    • Strong analytical, problem solving, decision-making, and facilitation skills

    • Strong work ethic, high-quality standards, and a passion for great customer experiences

    The Ideal Candidate

    • You get work done together; As a team leader, you easily build collaborative relationships with technical and non-technical colleagues

    • You enjoy working with globally distributed teams

    • You are diplomatic and influential and excel at negotiation and consensus-building

    • You are driven, eager to learn, adapt, and grow. You enjoy ideating new and improved ways of working

    • You are people centric; you want to help and serve our customers

    • You have empathy for customers, understand their pain points, and able to identify solutions

    Salary Midpoint for this Position (Colorado/New York) : $154,000


    At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.

    Are you an existing contractor or consultant with Autodesk? Please search for open jobs and apply internally (not on this external site). If you have any questions or require support, contact Autodesk Careers (~~~%3E) .

    Welcome to Autodesk! Amazing things are created every day with our software - from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

    We take great pride in our culture here at Autodesk - our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.

    When you're an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all Ready to shape the world and your future? Join us!

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