• Senior Manager, Operations Process Analytics (Remote)

    Home Depot Atlanta, GA 30309

    Job #2235146064

  • Position Purpose:

    The Senior Manager, Process Analytics - Store Operations will be responsible for managing a operations process and analytics team, building relationships with internal customers and cross-functional teams to deliver data solutions, analysis, recommendations and insights that drive business activity. This team will be expected to leverage data to build compelling business cases to optimize investments and operations.

    Major Tasks, Responsibilities & Key Accountabilities:

    • 25% - Provides direction and strategic planning for associated teams and analysts. Develops and implements changes that improve overall organizational and operational processes that create productivity and efficiency gains, simplifying the business. Is a participative member of organizational leadership, focused on the associates and overall goals of the business.

    • 10% - Communicates effectively at all levels and ensures actions and deliverables are completed in an excellent fashion.

    • 25% - Manages, drives and delivers core operational projects focusing on systems integrations/enhancements and/or process improvements. Subject matter expert on system and processes pertaining to the organization. Creates and maintains project deliverables through planning and schedules, meeting quality of output, schedule and budget parameters.

    • 20% - Motivates and influences leadership for collective decision making. Creates a sense of belonging for associated team and leads effectively.

    • 10% - Guides organization on best-in-class technology, processes and tools associated with benchmarking other companies and vendors. Maintains vendor relationships and seeks out additional partners amongst industry and business leaders. Stays abreast of the competitive landscape, consumer data for their areas of expertise. Provides input and resources in driving major process improvement initiatives for The Home Depot.

    • 10% - Provides guidance and training specific to area of expertise. Assists in collaborating findings from data and making recommendations. Demonstrates proficiency of specific processes both orally and in writing presentations. Subject matter expert regarding operations and processes within Customer Care.

    Nature and Scope:

    Position reports to the Vice President, Operations

    Accountable for the management of a department or functional group through subordinate supervisors/managers and for all personnel issues - including selection, termination, performance appraisal and professional development of subordinates.

    Environmental Job Requirements:


    Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.


    Typically requires overnight travel less than 10% of the time.

    Minimum Qualifications:

    Must be eighteen years of age or older.

    Must be legally permitted to work in the United States.

    Education Required:

    The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.

    Years of Relevant Work Experience: 6 years

    Physical Requirements:

    Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

    Preferred Qualifications:

    • 6 years of work experience in Analytics, Retail and Business Analysis

    • Master's Degree in industrial engineering, operations research, optimization, mathematics/statistic, business analytics, engineering or other equivalent fields

    • High proficiency in statistical modeling applications and optimization highly preferred

    • Experience with Hadoop, R, Python, SAS, SAS-OR, SQL, Tableau

    • Experience with statistical and optimization modeling tools/languages such as MATLAB, Xpress, iLOG, CPLEX

    • Experience with large-scale data analysis and a demonstrated ability to identify business problems

    • The desire to create and influence change through data-based decision making

    • In-depth knowledge of retail, specifically in the areas of supply chain, customer behavior and labor planning with the ability to analyze and interpret data

    • Experience establishing scalable, efficient processes for large scale data analysis

    • Strong Leadership skills and ability to make decisions, manage teams, and projects, builds relationships and delivers results

    Knowledge, Skills, Abilities and Competencies:

    • Excellent written and verbal (presentation) communication skills.

    • Ability to manage multiple projects and demands.

    • Strong business, functional and/or store knowledge.

    • Strong quantitative skills such as statistics and data analysis.

    • Leadership and management experience preferred.

    • Strong operations, retail and/or field experience.

    • Ability to form strong technical and field partnerships with internal and external contacts.

    We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.