Senior Manager Regional Services - Solutions

About USS

You may not always notice United Site Services, but we are always there - at construction sites, industrial facilities, and live events all across America. We take pride in providing essential services like portable restrooms, hand hygiene solutions, temporary fence, trailer solutions, roll off dumpsters and more, for customers across the country. From state parks to the largest music festivals in the nation, our team is on the road and behind the scenes helping our customers create easy, safe and clean experiences for their employees or patrons. Join a company that makes a difference in communities across the country while providing for yourself and your family.

THE USS DIFFERENCE

• One-stop-shop for temporary site services, offering a full line of portable restrooms, hand hygiene solutions, temporary fence, trailer solutions and more.

• The largest inventory of equipment in the country.

• Coast-to-coast coverage with over 130+ locations in 27 states - and growing!

Primary Purpose

Regional Services Senior Manager, Solutions Groups is an essential leadership role to ensure USS Solutions Groups provide a customized world-class customer experience for our top A++ ranked

customers. The Senior Manager is responsible for leading the teams in providing these accounts with a seamless order-to-cash experience, ensuring their needs from sales, service, and billing are handled with speed, efficiency, clarity, and quality, which are all vital to maintaining and expanding our partnerships with these selected A++ National Accounts.

Essential Functions

• Establishes and maintains quality relationships with National Account Managers to ensure they have thorough knowledge of each of the solutions group customer's business and account details to effectively lead their teams to deliver a seamless order to cash experience.

• Helps shape the vision for the future state for the Regional Services Solutions Group and ensures the appropriate enhancements and processes are in place to enable revenue generation and growth for solutions group customers

• Oversees day-to-day operations of all solutions group teams, ensuring a seamless order to cash experience is being delivered to our top A++ customers

• Establishes solutions team goals and objectives while continuously monitoring monthly metrics and scorecard reporting, identifying trends, seeking out areas for continuous improvement, suggesting tactics to help improve efficiencies and enhancing the customer experience by ensuring that escalation and resolutions are being handled appropriately

• Builds and maintains strong interdepartmental relationships within Customer Experience, USS Operations, National Accounts, and across USS departments to provide an exceptional customer experience

• Provides swift, customer-centric resolutions for A++ customer escalations, ensuring SLA standards are consistently delivered by acting as a liaison between customers, sales, field operations, and corporate departments to resolve general inquiries and issues for their customers in a timely fashion

• Serves as the subject matter expert on all USS products and their customer's account details, monitoring team's communication with the customer, providing continuous coaching and development to the team via regular feedback and training opportunities.

• Perform other duties as assigned

SUPERVISORY RESPONSIBILITIES

This position has supervisory responsibilities.

Qualifications

QUALIFICATIONS

EDUCATION

Min/Preferred

Education Level

Description

Minimum

Preferred

2 Year / Associates Degree

4 Year / Bachelors Degree

Business Administration, Marketing or Other

related field

EXPERIENCE

Minimum Years of Experience

Maximum Years of Experience

Comments

3

and/or training or equivalent combination of

education and experience in customer service and

sales

ADDITIONAL KNOWLEDGE, SKILLS, AND ABILITIES

• Demonstrate an entrepreneurial spirit; thrive on and seek out change while fostering that spirit within the team

• Deep knowledge of USS Products, services, systems, and processes

• Results-oriented leader that is invested in developing their team and fosters success

• Proven ability to train and lead others

• Ability to sell value to differentiate USS from the competition

• Strong problem-solving skills and solution oriented

• Strong PC proficiency (Microsoft Office, CRM, etc.)

• Positive and professional leadership

• Coaching and development

• Customer relationship management

• Ability to solution sell-through value alignment to differentiate USS offerings from the competition

• Quality listening and communication

• Time Management and organization

• Excellent follow-up skills

• Strong decision making and problem-solving abilities

Physical Requirements

PHYSICAL REQUIREMENTS

Demand

Frequency

Sit while answering phones or reply to emails

Constant

Use hands and fingers to handle, control or feel objects tools or controls

Frequent

Repeat the same movements when entering data

Frequent

See details of objects that are less than a few feet away

Constant

Speak clearly so listeners can understand

Frequent

Understand the speech of another person

Frequent

Focus on one source of sound and ignore others

Frequent

Hear sounds and recognize the difference between them

Frequent

See differences between colors, shades and brightness

Frequent

Benefits Summary

All full-time employees working an average of 30 hours or more per week are eligible for the below benefits. Part-time employees may be eligible for similar benefits.

• Paid Time Off (pro-rated for Part-Time employees)

• Paid Holidays

• Medical/Pharmacy

• Dental

• Vision

• 100% Employer-Paid Short-Term Disability

• 100% Employer-Paid Long-Term Disability

• 100% Employer-Paid Employee Basic Life & Accidental Death and Dismemberment

• Voluntary Employee Life & Accidental Death and Dismemberment

• Voluntary Spousal Life

• Voluntary Dependent Life

• Hospital Indemnity, Accident and Critical Illness

• Commuter/Transit Account

• Healthcare Flexible Spending Account

• Dependent Care Flexible Spending Account

• Health Savings Account

• 401(k) with employer match

• 100% Employer-Paid Employee Assistance Program (EAP)

• Employee Discounts

Salary Range

$80,000.00 - $160,000.00 / year

Pay Transparency Statement

At United Site Services, our salary ranges reflect the minimum and maximum base pay for the posted position applicable to all locations across the US. Within the posted salary range, individual pay is determined by the geographic location, job related skills, experience, education, and certifications. Our total compensation package includes base pay plus a comprehensive benefits program.

EEO Statement

EEO STATEMENT

United Site Services is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination against any applicant or employee based on any legally-recognized basis, including, but not limited to: race, color, religion, sex (including pregnancy, lactation, childbirth or related medical conditions), sexual orientation , gender identity or expression , age, national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed servicemember status or any other status protected by federal, state or local law. Our commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any employee, including supervisors and co-workers.