• Senior Operations Officer, BMO Delaware Trust Company

    BMO Financial GroupChicago, IL 60684

    Job #1693005392

  • Address:

    111 W Monroe - 115 S LaSalle

    Job Family Group:

    Wealth Sales & Service

    Job Description Supports an assigned senior leader (MD and above) in executing strategic priorities for the business/group.

    • Gathers and integrates information to promote the effective and profitable operation of the business/group and enhances the Bank's profile in the marketplace.

    • Works with stakeholders to interpret financial and business results, understands the operating environment & emerging trends and provides planning, support and recommendations to improve operational effectiveness and tracks achievement of objectives.

    • Supports the effective management of risk, including operational and compliance risk and management of the attestation/reporting process specific to the business.

    • Supports the development of effective, consistent communications for the business/group senior leader and for the leadership team.

    • Manages people and leads a team capable of delivering the desired business results.

    • Acts as a trusted advisor to senior leaders for making business decisions and implementing strategic initiatives.

    • Develops an expert understanding of business/group challenges.

    • Recommends and implements solutions based on analysis of issues and implications for the business.

    • Recommends measures to improve organizational effectiveness.

    • Influences and negotiates to achieve business objectives.

    • Identifies emerging issues and trends to inform decision-making.

    • Networks with industry contacts to gather competitive insights and best practices.

    • Acts as a subject matter expert on relevant regulations and policies.

    • May consult to or serve on various committees and task forces.

    • Leads the development of priorities, current, and planned initiatives, and support requirements related to strategic management for the business/group.

    • Supports the execution of strategic initiatives in collaboration with internal and external stakeholders.

    • Develops the business case by identifying needs, analyzing potential options and assessing expected return on investment.

    • Recommends business priorities, advises on resource requirements and develops roadmap for strategic execution.

    Manages resources and leads the execution of strategic initiatives to deliver on business and financial goals.

    • Acts as the prime contact for internal/external stakeholder relationships, which may include regulators.

    • Defines business requirements for analytics &reporting to ensure data insights inform business decision making.

    • Monitors and tracks performance and addresses any issues.

    • Supports the direct output of a senior leader (e.g. Group Head or above) accountable for a large strategic business/function.

    • Leads the execution of designated business programs; assesses and adapts as needed to ensure quality of execution.

    • Develops and manages comprehensive information management systems; designs and/or leads initiatives to improve processes, analysis and reporting.

    • Plans and controls unit operating expenses in accordance with forecasts.

    • Makes recommendations to leaders on financial management processes based on changing requirements.

    • Supports development and execution of strategic initiatives in collaboration with internal and external stakeholders.

    • Breaks down strategic problems, and analyses data and information to provide insights and recommendations.

    • Conducts independent review, analysis, and resolution of strategic issues.

    • Monitors and tracks performance and addresses any issues.

    • Designs and produces regular and ad-hoc reports, and dashboards.

    Builds change management plans of varying scope and type; leads or participates in a variety of change management activities including readiness assessments, planning, stakeholder management, execution, evaluation and sustainment of initiatives.

    • Leads or participates in defining the communication plan designed to positively influence or change behavior; develops tailored messaging; and identifies appropriate distribution channels.

    • Builds effective relationships with internal/external stakeholders.

    • Ensures alignment between stakeholders.

    • Acts as the primary point of contact for service / customer complaint escalations managing the process and communication and following up to ensure customer satisfaction and optimizing overall customer experience.

    • Ensures the effective planning and control of unit operating expenses in accordance with business forecasts to ensure spending is maintained within budget.

    • Coordinates budgets and reporting to track actual results vs. budget.

    • Employs systems (e.g. customized exception reports, tracking reports etc.) to manage information.

    • Integrates information from multiple sources to enable more efficient processes, enhanced analysis and/or streamlined reporting.

    • Operates at a group/enterprise-wide level and serves as a specialist resource to senior leaders and stakeholders.

    • Applies expertise and thinks creatively to address unique or ambiguous situations and to find solutions to problems that can be complex and non-routine.

    • Implements changes in response to shifting trends.

    • Broader work or accountabilities may be assigned as needed.


    • Typically 7+ years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience

    • Seasoned professional with a combination of education, experience and industry knowledge

    • Verbal &written communication skills

    • Analytical and problem-solving skills

    • Influence skills

    • Collaboration &team skills; with a focus on cross-group collaboration

    • Able to manage ambiguity

    • Data driven decision making

    We're here to help

    At BMO Harris Bank we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

    As a member of the BMO Harris Bank team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one - for yourself and our customers. We'll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we'll help you gain valuable experience, and broaden your skillset.

    To find out more visit us at ~~~.

    BMO Harris Bank is committed to an inclusive, equitable and accessible workplace. By learning from each other's differences, we gain strength through our people and our perspectives. BMO Harris Bank N.A. is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

    BMO Financial Group Serving customers for 200 years and counting, BMO is a highly diversified financial services provider - the 8th largest bank, by assets, in North America. With total assets of $728 billion as of October 31, 2018, and a team of diverse and highly engaged employees, BMO provides a broad range of personal and commercial banking, wealth management and investment banking products and services to more than 12 million customers and conducts business through three operating groups: Personal and Commercial Banking, BMO Wealth Management and BMO Capital ~~~ serve Canadian clients through BMO Bank of Montreal®, our personal and commercial banking business, BMO Nesbitt Burns®*, one of Canada's leading wealth management firms, and BMO Capital Markets™, our North American investment and corporate banking ~~~ the United States, clients are served through BMO Harris Bank, a major U.S. Midwest personal and commercial bank, and BMO Private Bank, with wealth management offices across the United States, as well as BMO Capital Markets™, our North American investment and corporate banking ~~~ help our customers make money make sense by delivering the broadest range of financial services through a single point of contact. Our financial service professionals provide access to any services our customers require across the entire enterprise.