Senior Portfolio Manager - Now Platform Content Guidance

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies.

Learn more on Life at Now blog (~~~) and hear from our employees (~~~) about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

The Company ServiceNow is making the world of work, work better for people.

Work matters. It's where we spend a third of our lives. And the workplace of the future is going to be a great place. We're dedicated to bringing that to life for people everywhere. That's why we put people at the heart of everything we do.

People matter. Our people have a passion for learning, building, and innovating. Whether you're an engineer, a sales professional, a finance professional, or anything in-between, our roles aim to provide each person the ability to have a meaningful impact and plenty of space to grow.

The Team

As we gear towards becoming the defining enterprise software company of the 21st century we believe the successes our customers realize with our product are a key driver of long-term growth and mutual benefit for all. The Customer Outcomes organization at ServiceNow works with our customers to help them achieve their desired business outcomes. We aim to support our customer in driving adoption, satisfaction, and ultimately realize maximum value from their investment in ServiceNow. One of the key drivers to accomplish these results is by providing prescriptive guidance that will enable our customers to leverage the full potential of the Now Platform and its solutions.

Within Customer Outcomes, the team of Customer Outcomes Excellence is geared to define, capture, and operationalize this prescriptive guidance, in the form of leading practices and service offerings that support Customer Outcomes, our Partner Network, and our Customers.

Responsibilities

The Sr. Portfolio Manager, Insights at Scale is a key position within the Customer Outcomes organization responsible for setting the standard for excellence. Specifically, as they relate to how our customers will be able to define, set up, and maintain the Now Platform as a long-lasting, technically healthy, and solid foundation for the solutions and applications that run on it. Through innovation, creative thinking, and the delivery of leading practice assets and service offerings, you will be a driving factor in the long-term success of our customers.

This requires a highly focused and structured individual with vision who can instigate and drive change across various parts of the organization and beyond.

What You Get To Do In This Role

• You are responsible for the defining and maintaining one or more portfolios of Insights at Scale assets and service offerings as they relate to the Now Platform. Topics include data management, platform performance, security, platform manageability, instance architecture, and more.

• Collaborate with the other Insights at Scale portfolio managers to create and maintain a unified strategy and set of portfolios across all topics of Now Platform.

• You are responsible for the creation, deployment, and maintenance of ServiceNow's Insights at Scale assets, such as workshop materials, use cases, reference materials, and starter kits within the portfolios that you own.

• Translate the various Now Platform features and capabilities into outcomes and value that help drive successful engagement with our customers.

• Identify and quantify services demand from our customers within the realm of Now Platform to build an effective service offering strategy and portfolio.

• Engage in strategic internal process improvement initiative to enhance the efficiency and effectiveness of the team's, and the Insights at Scale portfolio management processes.

• Develop a network of relationships, and collaborate closely, with colleagues across geographies and product lines to ensure consistency across all our products and offerings in leveraging the Now Platform.

• Collaborate and liaise extensively with the other organizational functions, such as Sales, Product, Training, and others to ensure a consistent customer journey and experience.

• Liaise with the Product Line Business Unit to ensure the product vision is translated into leading practices and alignment is created with the portfolio strategy.

• Enable delivery teams, services sales teams, and partner managers on new and updated leading practices and service offerings.

• Keep track of ongoing Customer Outcomes engagements that leverage services and assets of your portfolios to review the effectiveness of the portfolio.

• Assist in strategic customer meetings providing deep subject matter expertise.

• Provide feedback into the Business Unit for continual improvement of product capabilities, features and interoperability in consideration of customer needs and requirements.

In order to be successful in this role, we need someone who has:

• 3 years of experience implementing solutions on the Now Platform, of which at least 2 in an architecture capacity.

• Proficiency with, and understanding of, the majority of features available on the Now Platform, their interoperability, and impact within the context of the platform as a whole.

• Capable of understanding and defining the bigger picture. This role requires continuous translation between technical capabilities, business outcomes and value, and conceptual standardization.

• Strong negotiation skills to be able to represent the Customer Outcomes perspective with a diverse group of stakeholders within the company, while driving to a common business outcome.

• Experience in a Professional Services environment engaging with executive stakeholders, architects, and extended program teams.

• Self-starter and disciplined.

• Ability to learn technology quickly, through instruction and self-training.

• Ability to be flexible to work in an international, fast-growing environment.

• Ability to travel up to 10% of the time.

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here (~~~) to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at ~~~ for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here (~~~) to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site (~~~) .

From Fortune. © 2022 Fortune Media IP Limited All rights reserved. Used under license.

Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, ServiceNow.