Shared Services Marketing Operations Director

Job Description

The Shared Services Marketing Operations Director is responsible for driving operational excellence of APEX shared services. This role will create operations support tiers across APEX employees, onshore contractors / consultants, and an extended pool of offshore resources. Current services include promotional content reviews and medical engagement operations, e.g., facilitating virtual engagements and moderating speaker events. It is the responsibility of the Director of Shared Services Marketing Operations to adapt and expand these services to meet evolving business needs. Interface with BU counterparts and other APEX leadership to understand their needs and ensure the shared services support is meeting those needs.

• Transform and manage Oncology and Non-Oncology Promotional Content Review Operations, including:

• Oversee Associate Directors and support them in implementing opportunities to improve the review process for both oncology and non-oncology brand teams.

• Directly drive the transition from dedicated promotion review operations support to pooled resources.

• Directly oversee the optimization of use of Promotional Review Specialists, including demand and capacity planning.

• Collaborate with the Director, Promotional Operations to make recommendation for process improvements and automation and support in implementation.

• Drive efficient Brand Operations and Medical Event Support for end-to-end peer to peer program execution operations, including:

• Accountable for a quality, efficient, and compliant operation that delivers peer to peer medical education for the US market product portfolio with significant growth opportunities.

• Serve as the chief product owner of the agile operations, overseeing the delivery of peer-to-peer medical education programs from end to end, including business operations, speaker management, training, communications, and analytics.

• Ensures that Medical Education Engagement programs are executed according to SOPs.

• Leads the future state vision and roadmap development, including, but not limited to, discovery and design with cross-functional teams and external partners to develop new technology platforms for virtual delivery of programs or to automate processes.

• Leads evolution of op model design to meet customer, business, and compliance needs, ensuring teams can support new innovation and advancing speaker management and training to align to new innovations.

• Responsible for Medical Education Engagement platform, contractor and consulting vendor partner management, and seek to optimize use of third-party resources as it relates to technical and brand operations and medical events.

• Responsible for multi-million dollar expense budget to run the operation.

• Provides input into digital medical education.

• Evolves the portfolio of APEX Shared Services by defining new Operations Shared Services based on business demand and APEX needs.

• Identify opportunities for process improvements and automation to enhance the efficiency and effectiveness of shared services.

• Stay abreast of industry trends and best practices to ensure shared services remain cutting-edge.

• Develops a three-tier operations service model that leverages pools of onsite our Company employee resources, onsite contractor / consulting resources, and offshore resources.

• Leads a team of ~40 internal employees and external contractors to define, develop, and deliver shared services leveraged by the APEX Organization to deliver customer and consumer engagement.

• Define, measure, and report on key metrics, examples of which include cost of operations, impact on savings from continuous improvement projects, operational capacity across resource pools, and promotional content review and approval process.

• Collaborate with S&CO leadership and brand teams to define a roadmap for APEX share services support.

Education Minimum Requirements

• Required: Bachelor's degree

• Desired: Master's degree

Required Experience And Skills

• Minimum of 10+ years marketing strategy, customer experience, multi-channel marketing with an emphasis on executional excellence

• Leadership that serves to catalyze how our Company engages differently with customers in impactful & compliant ways

• Demonstrated strategic thinking, problem solving, analytical critical thinking and planning skills

• Demonstrated success in vendor management

• Demonstrated success in advancing capabilities across organizational functions

• Strong collaboration, organizational and communication skills

• Proficient at leading diverse cross functional teams with and without formal authority and effectively engaging senior management

• Demonstrated strength to function and influence others effectively in a fast-paced, ambiguous environment, with frequently changing priorities

• Strong business acumen with ability to translate complex concepts clearly and concisely to broad audiences.

• Financial and budget management skills

Preferred Experience And Skills

• Director Level of Marketing or equivalent from Agency/Consultancy

• Oncology pharmaceutical marketing experience

• Omnichannel marketing experience

• Agile development team experience

NOTICE FOR INTERNAL APPLICANTS

In accordance with Managers' Policy - Job Posting and Employee Placement, all employees subject to this policy are required to have a minimum of twelve (12) months of service in current position prior to applying for open positions.

If you have been offered a separation benefits package, but have not yet reached your separation date and are offered a position within the salary and geographical parameters as set forth in the Summary Plan Description (SPD) of your separation package, then you are no longer eligible for your separation benefits package. To discuss in more detail, please contact your HRBP or Talent Acquisition Advisor.

Employees working in roles that the Company determines require routine collaboration with external stakeholders, such as customer-facing commercial, or research-based roles, will be expected to comply not only with Company policy but also with policies established by such external stakeholders (for example, a requirement to be vaccinated against COVID-19 in order to access a facility or meet with stakeholders). Please understand that, as permitted by applicable law, if you have not been vaccinated against COVID-19 and an essential function of your job is to call on external stakeholders who require vaccination to enter their premises or engage in face-to-face meetings, then your employment may pose an undue burden to business operations, in which case you may not be offered employment, or your employment could be terminated. Please also note that, where permitted by applicable law, the Company reserves the right to require COVID-19 vaccinations for positions, such as in Global Employee Health, where the Company determines in its discretion that the nature of the role presents an increased risk of disease transmission.

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U.S. Hybrid Work Model

Effective September 5, 2023, employees in office-based positions in the U.S. will be working a Hybrid work consisting of three total days on-site per week, generally Tuesday, Wednesday and either Monday or Thursday, although the specific days may vary by site or organization, with Friday designated as a remote-working day, unless business critical tasks require an on-site presence. This Hybrid work model does not apply to, and daily in-person attendance is required for, field-based positions; facility-based, manufacturing-based, or research-based positions where the work to be performed is located at a Company site; positions covered by a collective-bargaining agreement (unless the agreement provides for hybrid work); or any other position for which the Company has determined the job requirements cannot be reasonably met working remotely. Please note, this Hybrid work model guidance also does not apply to roles that have been designated as "remote".

Search Firm Representatives Please Read Carefully

Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status:

Regular

Relocation:

Domestic

VISA Sponsorship:

No

Travel Requirements:

10%

Flexible Work Arrangements:

Hybrid

Shift:

1st - Day

Valid Driving License:

No

Hazardous Material(s):

n/a

Requisition ID: R289825