Highmark Health • Dover, DE 19904
Job #2647980623
Company :
Highmark Inc.
Job Description :
JOB SUMMARY
This job manages a team of Case Managers charged with promoting quality member outcomes to optimize member benefits and to promote effective use of resources for members enrolled in DSHP Plus LTSS. Provides direct oversight to Case Managers, meets all of the requirements of a Case Manager and be able to assist in the day to day responsibilities of a Case Manager as needed. This is a full time community based position requiring frequent travel within the assigned territory in Delaware.
ESSENTIAL RESPONSIBILITIES
Manage a team of community based Case Managers.
Promote quality member outcomes to optimize member benefits and to promote effective use of resources.
Act as a role model to staff and assisting in the day to day activities as needed.
Ensure care is medically appropriate, high quality, and cost effective.
Conduct frequent ride-alongs and shadowing of Case Managers for hands on support, quality assurance, and to identify training opportunities.
Apply clinical knowledge to work with facilities and providers for care-coordination.
Participate in rounds with the Medical Director.
Review documentation and processes for consistent practice, and to identify opportunities for growth.
Initiate and implement process improvements.
Assist Case Managers in finding solutions to challenging situations and overcoming obstacles to meeting member's needs.
Identify and escalate issues appropriately.
Suggest new approaches to complex problems.
Ensure all staff achieve the minimal qualification of their position through ongoing staff development, counsel, individual and group education.
Ensure direct reports meet process and documentation in order to be compliant with regulatory agencies, including but not limited to: NCQA, URAC, CMS, DOH, and DOL.
Develop and implement modifications to ensure appropriate distribution of workload in compliance with Delaware Case Manager caseload requirements.
Recruit, select, orient, evaluate, counsel, and develop performance improvement plans; promote and terminate per corporate policy; and encourage career development and support of staff.
Adhere to all company, State and Federal requirements related to privacy practices, HIPAA, and quality performance standards.
Perform other duties as assigned/requested.
QUALIFICATIONS
Required
Or
Or
Substitutions
Preferred
Two years of supervisory or managerial experience.
Certified Case Manager (CCM)
Licensed Bachelors Social Worker (LBSW)
Licensed Masters Social Worker (LMSW)Licensed Clinical Social Worker (LCSW)
Experience working with HIV/AIDS population
Experience working with behavioral health population
Experience working with developmental disabilities population
Two years in home clinical or case management experience
Medicare and Medicaid experience
Managed care experience
SKILLS
Leadership skills and be able to relate to all levels ofmanagement and staff as well as individuals external to the corporation
Leadership, collaboration, and motivational skills
Ability to multi task and perform in a fast paced, and often intense environment
Excellent written and verbal communication skills
Ability to analyze data, measure outcomes and develop action plans
Team player that possesses strong analytical and organizational skill
The ability to prioritize work demands and meet deadlines
Proficiency in PC-based word processing and database documentation (Word, Excel, Internet, Outlook)
Reliable transportation daily to be able to travel within assigned territory
Ability to meet regulatory deadlines.
Has a dedicated home work space used only for business purposes and is able to comply with all telecommuter policies
Experience in geriatric special needs, behavioral health, home health
Understanding of the importance of cultural competency in addressing targeted populations.
Experience with electronic documentation system(s)
Experience with cost neutrality and budgeting
SCOPE OF RESPONSIBILITY
Does this role supervise/manage other employees?
Yes
WORK ENVIRONMENT
Is Travel Required?
Yes
Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.
Compliance Requirement: This position adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.
As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company's Handbook of Privacy Policies and Practices and Information Security Policy.
Furthermore, it is every employee's responsibility to comply with the company's Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.
Pay Range Minimum:
$67,500.00
Pay Range Maximum:
$124,800.00
Base pay is determined by a variety of factors including a candidate's qualifications, experience, and expected contributions, as well as internal peer equity, market, and business considerations. The displayed salary range does not reflect any geographic differential Highmark may apply for certain locations based upon comparative markets.
Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, age, religion, sex, national origin, sexual orientation/gender identity or any other category protected by applicable federal, state or local law. Highmark Health and its affiliates take affirmative action to employ and advance in employment individuals without regard to race, color, age, religion, sex, national origin, sexual orientation/gender identity, protected veteran status or disability.
EEO is The Law
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity ( ~~~ )
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California Consumer Privacy Act Employees, Contractors, and Applicants Notice
Req ID: J237222
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