Support Services Manager

The Support Services Manager acts as an internal customer liaison between the Equipment Services Management group and Sales, Operations, Logistics, Finance, Accounting, Supply Chain and the vendors working on our trailers and scanners. Provides support and information relating to Equipment Services, to ensure service levels are being achieved for our customers - both internal and external. Oversees the deployment of our Service software as well as the systems administrator for it. Will be tasked with building out the support structure for the ESM group which might include call center operations, managing procurement processes for parts, internal magnet maintenance capabilities and monitoring helium levels as well as other areas.

Specific duties include, but are not limited to:

• Assists the Sr. Director of Equipment Services with managing the Service Software utilized throughout the ESM team and educating, training and improving the effectiveness of the system. Works with Regional VPs, Directors and Manager of Operations to identify support deficiencies and needs.

• Assist the Sr. Director of Equipment Services with coordinating asset availability and monitoring support to reduce down days and increase asset utilization. Acts as an internal customer liaison between the Supply Chain, Sales and Operations groups. Attends regional operational calls to determine potential future asset purges, open days and service issues related to scanners and trailers.

• Assists in maintaining the Asset Management Database, a list of all warranted equipment, and ancillary equipment service reports.

• Works with Sr. Director of Equipment Services, the Regional VP of Operations and VP of Supply Chain to find reduced expense opportunities while driving increased uptime and reliability for customers. Potential deployment might include call centers, procurement operations for parts and ongoing improvements to systems for efficiency.

• Other duties as assigned.

Position Requirements:

• High School Diploma or Equivalent Experience

• Minimum of 10 years related experience.

• Strong problem solving skills.

• Ability to understand business needs, assess resources, and determine viable solutions.

• Demonstrated success/ability to manage multiple projects, prioritize to deadlines and deliver high-quality results on time.

• Attention to detail while understanding the big picture, strategy and purpose.

• Customer-oriented approach with ability to find solutions to complex issues.

• Demonstrated understanding of Excel (e.g. macros, pivot tables, external data ranges).

• Excellent verbal and written communication skills.

• Up to 10% travel may be required.

Preferred

• Master's Degree

• Healthcare - Clinical Engineering Experience

• Field Service Experience

Physical Requirements:

This is a standard office environment

More than 50% of the time:

• Sit, stand, walk.

• Repetitive movement of hands, arms and legs.

• See, speak and hear to be able to communicate.

• Less than 50% of the time:

• Stoop, kneel or crawl.

• Climb and balance.

• Carry and lift 10-20 lbs.

Residents living in CA, NY, Jersey City, NJ, WA and CO click here (~~~) to view pay range information.

Akumin Operating Corp. and its divisions are an equal opportunity employer and we believe in strength through diversity. All qualified applicants will receive consideration for employment without regard to, among other things, age, race, religion, color, national origin, sex, sexual orientation, gender identity & expression, status as a protected veteran, or disability.