• Telco or Media Customer Strategy Senior Manager

    DeloitteBoston, MA 02133

    Job #1111610796

  • Telco or MediaCustomer Strategy Senior Manager

    Our Telecommunications, Media andTechnology (TMT) industry clients include some of the most valued companies inthe U.S. and many of the world s top global brands. We are poised to helpclients shape their evolving business models, scale and transform theiroperations, modernize their processes and technologies, and constantly improvetheir customer experience. Our Telecommunications, Media &Entertainment sector includes the world leaders in telecommunications,media, entertainment, sports, business information services, and digitalplatform companies for search, social, marketing, analytics, etc.

    Customer Strategy & Applied Design (CS&AD)

    Our Customer Strategy & Applied Design team focuses on helping clients discover, design, and prototype customer growth strategies and innovation portfolios to create and drive change in a digital world. We bring knowledge and offerings to uncover the behaviors, motivations and preferences of our clients customers and develop new experiences for them. Our team of professionals has deep capabilities in strategy, customer experience, digital strategy and innovation.

    We deliver set of customer focused work:

    Customer Strategy | Help clients build capabilities to better understand customer value drivers and make choices about the markets and segments they serve through digital, social, and mobile channels; optimize pricing decisions and shape the most strategic issues on the CMO agenda

    Customer Experience | Help clients improve the quality, nature and power of interactions between the customer and the organization across the lifecycle of sales, marketing and service at each and every touch point.

    Applied Innovation | Help clients rapidly design, prototype and launch new businesses and experiences, translating insights on human behavior from design-led methods into offerings and technologies that delight customers and drive growth

    Digital Strategy | Help clients understand, envision and articulate digital as a business strategy aligned with their CEO s agenda and then craft a plan to embed everything they do with the latest technology solutions and business models to compete in the marketplace for customers and talent

    Work You ll Do

    As a Senior Manager , you will lead and deliver large, complex client engagements that identify, design, and implement creative business and technology solutions for large companies. You will contribute to the firm's growth and development in a variety of ways including:

    Engagement Management:

    Lead engagement planning and budgeting; mobilize and manage engagement teams; define deliverable structure and content; facilitate buy-in of proposed solutions from top management levels at the client; direct on-time, quality delivery of work products; manage engagement economics; manage engagement risk.

    Relationship Management of executive clients and sponsors:

    Participate in Business Development, develop and maintain contact with top decision makers at key clients, organize and lead pursuit teams, participate and lead aspects of the proposal development process, contribute to the development of proposal pricing strategies.

    Practice Development & Eminence:

    Develop practical solutions and methodologies, develop "thoughtware" and "point- of-view" documents, participate in public speaking events, get published in industry periodicals.

    People Development:

    Perform the role of counselor and coach, provide input and guidance into the staffing process, actively participate in staff recruitment and retention activities, provide leadership and support for delivery teams and staff in local offices.

    Qualifications

    Required:

    • 10 years of experience working directly with, or serving clients in, Telecommunications including service providers, carriers, networks and broadcasters, infrastructure and equipment manufacturers. Or Media including internet, film/movies, electronic games, music, newspapers, publications, radio, television. Or Entertainment including professional and semi-professional sports clubs, leagues, and major sporting events and companies that produce or organize and promote live events. Industry experience is a must.

    • 8 years experience designing CX & UX, helping clients and customer adopt digital technologies, product ideation & strategy, usage-based pricing models, go-to-market pricing strategy.

    • Ability to travel 80%

    • Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.

    Preferred:

    • Strong project management and delivery experience, including project planning, budget oversight and staffing of project teams including time management.

    • Strong problem solving and troubleshooting skills with the ability to exercise mature judgment.

    • Experience with selling to C-level executives and other business development activities.

    • Previous experience mentoring, training and developing junior members of the team; experience in employee performance reviews.

    • Ability to work independently and manage multiple task assignments.

    • Strong oral and written communication skills, including presentation skills (MS Visio, MS PowerPoint). Working knowledge and experience of MS Office applications and training development tools.

    • Located within a commutable distance of a Deloitte office.

    How you ll grow

    At Deloitte, our professional development plan focuses on helping people at every level of their career to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there s always room to learn. We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs at Deloitte University, our professionals have a variety of opportunities to continue to grow throughout their career. Explore Deloitte University, The Leadership Center. at ~~~

    Benefits

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    Corporate citizenship

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    Category: Customer Relationship Management

    About Deloitte

    As used in this document, Deloitte means Deloitte LLP and its subsidiaries. Please see ~~~/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.