VP- Product Development, Merchant Services

WHO YOU ARE

Do you have a passion for the Future of Payments? Do you engage and rally your team around a vision? Does idea of an innovative opportunity excite and motivate you to bring about new ideas, methods, products, services, or solutions?

ABOUT US

Deluxe Merchant Services ( ~~~/ and ~~~/ ) is an industry-leading payment processing company that provides our partners and merchants with powerful in-store, online, and mobile payment solutions. Our technology is paired with the latest in payment security and backed by superior customer service. We help business pay, get paid, optimize, and grow.

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RESPONSIBILITIES

The VP-Product Development, Merchant Services role is accountable for the Small to Mid-Market Businesses product portfolio, including accountability for the vision, innovation, and delivery of the portfolio.

• Ensure the products of the portfolio are desirable to customers, viable for the business, and successfully enabled by Deluxe's technology and operations

• Ensure the product portfolio is profitable and supports the overall Deluxe business vision, strategy, and roadmap

• Define and set KPIs (financial and non-financial) across the product portfolio, drive performance, set annual goals, and measure performance including profitability consistent with strategy

• Innovative leader who drives growth while ensuring the product portfolio delivers value in the short, medium, and long term

• Balance investments of money, time, and people in short-term tactical product improvements with long-term strategic product investments to maximize ROI

• Own launch and support of products thru collaboration with cross functional teams, especially Technology, to ensure the right product is built the right way, Sales, Marketing, Operations, and Finance to commercialize and grow products in market

• Own the product portfolio and each product therein, across the full product lifecycle, introduction, growth, maturity, sunset, and the end to end experience of each product across Shop, Buy, Adopt, Use, and Support

• Understand and share insights about the customer and market, through customer research, customer feedback, market analysis, emerging technologies, payments trends, and experimentation, to inform prioritization

• Build and utilize a voice of customer program to evaluate product performance and solicit feedback, integrating the voice of the customer into the product

• Attract, retain, develop a top Product Management team

• Provide thought leadership, engage high profile clients and partners and build Deluxe's reputation as an innovative fintech leader

BASIC QUALIFICATIONS

• Education | Experience: Bachelor's Degree AND 10 years of product management experience; OR Master's Degree AND 8 years of product management experience

• 7 years of people leadership experience

• Experience leading portfolio of products across a lifecycle, including conceptualizing a product early, launching a product to market, and maintaining a product in market

• Advanced knowledge of payments and fintech industries and products

• Familiarity with business management, product marketing, design/UX, and agile technology processes

• Must be 18 years of age or older

PREFERRED QUALIFICATIONS:(desired but not required)

• Deep knowledge of current product management and innovation methodologies and best practices, especially design thinking

• Strong business acumen, including market analysis, business cases, and P&Ls

• Demonstrated agile leadership competencies with expertise, grit, growth mindset, and ownership

• Experience working within an innovation team or enterprise product team for a larger company

• Press trained to represent the company externally to investors, press, and analysts

Deluxe Corporation is an Equal Opportunity / Affirmative Action employer:

All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, disability, sex, age, ethnic or national origin, marital status, sexual orientation, gender identity or presentation, pregnancy, genetics, veteran status or any other status protected by state or federal law. EOE/Minorities/Females/Vet/Disability

Please view the electronic EEO is the Law Poster (https:////~~~/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf) which serves to inform you of your equal employment opportunity protections as part of the application process.

Reasonable Accommodation for Job Seekers with a Disability: If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to ~~~ .